Frequently Asked Questions
A MHCP is an aid to identify what kind of healthcare is needed, determining the best treatment options, and facilitating a plan of action with set goals for all professionals involved.
Please visit your General Practitioner (GP) and explain your mental health concerns. It is polite to book a longer consultation with your GP so that they have adequate time to develop a care plan with you. Your GP will either give you a hard copy of the plan, or fax it over to your psychologist along with a letter of referral. Alternatively, you can seek a MHCP from a Psychiatrist or Paediatrician. These documents will entitle you to a Medicare Rebate or Bulk Billing. All you need to do is bring these documents to your first consultation at The Three Seas Group and our team will organise the rest.
No. Medicare will only offer a rebate or bulk billing for 10 sessions per calendar year. You may want to claim through Private Health insurance if you require more than 10 sessions in one year.
Provided you have a MHCP in place, you will need to pay the full fee at the beginning of your consultation. We submit an electronic Medicare claim at the conclusion of your appointment, and the rebated amount is reimbursed back into your nominated bank account. Alternatively, you are welcome to take your invoices down to your nearest Medicare office and lodge them over the counter.
For Psychology sessions in Australia, Medicare offers the following rebates:
- $84.80 for services with a general registered psychologist.
- $124.60 for services with a registered Clinical Psychologist.
Our fees differ between psychologists and the time of the appointment. To find out more about our fees, please phone our Client Connect Team on (03) 9809 1000.
Some people assume Bulk Billing is a ‘free service’ offered by Medicare, and although they aren’t entirely wrong in this assumption, there is an important distinction between ‘free’ and ‘covered’. As a Bulk Billing client, Medicare will cover the cost of your psychology sessions (capped at 10 per calendar year); that is, instead of offering a rebate to you [the client], a payment equivalent to the rebate will go to the Practitioner, directly. Essentially Medicare bears the cost on your behalf, so the service is not ‘free’, the payment is covered by the Australian Government.
As with the Rebate offered by Medicare, Bulk Billing can only be claimed if you hold a Mental Health Care Plan issued by a GP, Psychiatrist or Paediatrician. Additionally, you will need a low income card, Pensioners card, Health Care Card, or Disability Card in order to be eligible for bulk billing. If you cannot provide one or more of the items listed above, we do offer low cost counselling. Please visit our Low Cost Counselling page here to find out more.
Unfortunately not. As sessions to be claimed through medicare are listed under a different item number to private health claims, you are only permitted to claim one or the other for each session. We see a lot of clients who claim their initial 10 sessions with Medicare, then use private health for the remainder of their sessions within the Calendar Year.
More than 40 Health funds will offer a rebate for psychology services, however it will depend on what level of cover you have. If you are unsure, please check with your Health fund to confirm.
This is dependent on the individual’s needs and the presenting issue. Some people require only six (or fewer) sessions while others may require a lot more than that. This matter will be discussed with your Psychologist after the first session. Our focus is less on how long the process will take but rather on ensuring that our clients effectively resolve their issues and achieve their desired outcomes.
Each session with a Psychologist lasts approximately 50-60 minutes. Sessions with a Psychiatrist may differ.
Yes. All matters discussed with the Psychologist remain absolutely private and confidential. Information will remain confidential to all parties unless you give written consent to release information.
Fees & Rebates
Our psychologists offer appointments from 8am-9pm Monday to Friday and 9am-5pm on a Saturday.
Our friendly reception team is available between 9am-8pm during the week and 9am-3pm on a Saturday and will respond to any enquiries or bookings you wish to make. Please call us on 03 9809 1000 to book an appointment or enquire about our services.
Services that relate to mental health (e.g. anxiety, depression) may be subsidised through Medicare.
To find out how to obtain a rebate, download The Australian Psychological Society Ltd Medicare Fact Sheet or feel free to contact us on 03 9809 1000 to discuss your eligibility.
You may be eligible to claim from your Private Health insurer. Please check with your private health care provider to determine your cover.